New snippet

Operators trigger this snippet by typing /shortcut in the composer. Lower-case letters, digits and underscores only — no spaces (put readable wording in the body, not the shortcut).

Available variables auto-fill from the ticket: {{first_name}}, {{agent_first_name}}, {{noushold_email}}, {{current_broadband_provider}}, {{current_energy_provider}}, {{current_mobile_provider}}, {{proposed_broadband_provider}}, {{proposed_energy_provider}}, {{proposed_mobile_provider}}. Anything else stays as a literal placeholder for the operator to fill in manually.